RosterSure

Terms of Service

Last updated: November 1, 2025

Corporate disclosure: RosterSure is a trade name of Breniq corp., a federally incorporated Canadian company. These Terms are a business-to-business agreement intended for use in Canada (Ontario).

Welcome to RosterSure. These Terms of Service (“Terms”) govern your access to and use of our website, web application, and related services (collectively, the “Service”). By using the Service, you agree to these Terms.

This document is provided for general information and product alignment and is not legal advice.

Key Takeaways (TL;DR)

Business Use: The Service is intended for General Contractors and their Subcontractors operating in Canada (Ontario).

Subscription & Fees: Subscriptions renew automatically and fees are non-refundable (unless required by law).

Your Data: We follow a delete-on-termination model. Your content is deleted upon account closure and falls out of backups (currently ≤ 30 days). We retain limited non-content business records (e.g., invoices) for up to 7 years to meet legal and tax obligations.

Liability: Our liability is strictly limited to the amounts you paid us in the 12 months prior to the claim.

0) Definitions & Interpretation

  • “Customer”, “you” means the business entity on whose behalf an individual user is acting and which is bound by these Terms.
  • “Customer Data” means content you or your users submit to the Service (e.g., subcontractor details, COI documents, WSIB snapshots, project data).
  • “We”, “us”, “our” means Breniq corp., operating the Service under the trade name “RosterSure”.

1) Eligibility & Accounts

  • The Service is intended for business use by general contractors and their subcontractors. You represent that you have authority to bind the company you act for.
  • You are responsible for your account credentials and for all activity under your account. Keep your password secure and notify us of unauthorized use.

2) Subscription, Fees & Taxes

  • Use of the Service requires a paid subscription unless otherwise stated. Prices and plan features are listed at purchase and may change prospectively.
  • Payments are processed by our payment provider Stripe acting as our sub‑processor. We don’t store full card numbers on our systems; we store only limited billing metadata provided by the processor. You authorize us to charge all applicable fees, taxes, and overages to the payment method on file.
  • Unless otherwise specified, subscriptions renew automatically at the end of each billing cycle. You can cancel at any time; access continues until the end of the current cycle.
  • Fees are non‑refundable except where required by law or expressly stated otherwise.

3) Trials & Beta Features

We may offer free trials or beta features. We may start billing when the trial ends unless you cancel. Beta features are provided “as is,” may change or be withdrawn, and may be subject to additional terms.

4) Customer Data & Privacy

You retain ownership of Customer Data. Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

5) Delete‑on‑Termination Retention

Your data is deleted when your account closes.

  • We operate a delete‑on‑termination model for Customer Data. When an account is closed by the account owner, we delete Customer Data from active systems.
  • Encrypted backups are kept only for disaster recovery and automatically expire within a rolling window (currently ≤ 30 days).
  • Limited retention of business records. We may retain limited non‑content business records we are legally required to keep for our own accounting and tax compliance (e.g., invoices, payment confirmations) for up to seven (7) years. These records do not include your uploaded COIs, WSIB snapshots, or project files.

6) Subcontractor Portal & Access Controls

  • Subcontractors may be invited to upload COIs and view their own company’s information. They cannot access a GC’s internal user list or unrelated projects.
  • Role‑based and attribute‑based controls apply. Auditor roles may be granted read‑only access with privacy‑redactions; auditor activity is logged.

7) Acceptable Use

  • Do not misuse the Service, interfere with its operation, or access it using methods other than our publicly supported interfaces.
  • You are responsible for compliance with applicable laws when using the Service (including procurement, privacy, and employment‑related requirements).

8) IP Ownership & License

  • We and our licensors own the Service and all related IP. Subject to these Terms and your plan limits, we grant you a non‑exclusive, non‑transferable, revocable right to use the Service during your subscription.
  • If you provide feedback, you grant us a royalty‑free, worldwide, perpetual license to use it to improve the Service.

9) Third‑Party Services

The Service may interoperate with third‑party services (e.g., payment processing, email, identity, document scanning). We are not responsible for third‑party services or their terms and policies.

10) Confidentiality

Each party will protect the other’s confidential information with reasonable care and use it only for the purposes of this agreement.

11) Security, Availability & Support

  • We protect data in transit and at rest and maintain administrative, technical, and physical safeguards.
  • We aim for high availability but do not guarantee that the Service will be uninterrupted or error‑free. Specific SLAs, if any, are set out in your plan or order form.

12) Warranties & Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement.

13) Limitation of Liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or exemplary damages. Our aggregate liability arising out of or relating to the Service is limited to the amounts paid by you to us for the Service in the 12 months preceding the event giving rise to liability.

14) Indemnification

You will indemnify and hold us harmless from claims arising out of your use of the Service, Customer Data, or breach of these Terms.

15) Term, Suspension & Changes

  • We may suspend or terminate access for material breaches or security risks. You may terminate at any time via your admin settings.
  • We may modify the Service or these Terms; material changes will be posted with an updated date and, when appropriate, additional notice.

16) Governing Law & Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. The courts located in Toronto, Ontario will have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court.

17) General

  • Neither party may assign these Terms without the other’s consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets.
  • These Terms (together with any order form or plan terms referenced at purchase) are the entire agreement regarding the Service.
  • If any provision is unenforceable, the remainder remains in effect.
  • Notices may be sent to the billing/admin email on file or to the address on our website.

18) Contact

Questions? Contact us at legal@rostersure.com.